Tenants FAQs
How do I go about finding a house exchange?

Speak to your housing officer to ask for a mutual exchange application form. 

I’ve found someone to swap houses with. What do I do next?

You will need to complete a Mutual Exchange application form. This can be found at: https://www.homeswapper.co.uk/ You must be on an assured or secure tenancy to qualify for an exchange.

When we receive your completed application, your housing officer will contact you to arrange to inspect your property and discuss the exchange.

How do I give notice to terminate my tenancy?

Normally, your tenancy agreement requires that you give us 4 weeks notice. If you have decided to leave us please contact us as we will need some details from you such as the reason for ending your tenancy and a forwarding address. Once the details have been discussed we will send you a letter confirming your tenancy end date and a jiffy bag to return your keys. It will also advise you of the date that your housing officer will visit to carry out an end of tenancy inspection.

I’d like to get a cat/dog etc. Do I need permission?

Speak to your housing officer and request to complete a Pet permission form. Unfortunately, we are unable to allow the keeping of dogs and cats in blocks of flats with communal entrances.

How do I make a complaint about my neighbour?

It depends on the nature of the complaint. It is best dealt with over the telephone as we will need full details of the incident such as the exact date and time, contact details of any witnesses, etc. You can contact us or request a call back. There are some issues that we can not deal with, for example: - Children playing in their own gardens, play areas or streets unless they are causing damage. - Lifestyle Complaints such as flushing toilets, washing machines, vacuuming, babies crying etc.

I am not happy with a service provided by Linc. How do I make a complaint?

If you are unhappy with the services we provide you can report your complaint on our website. Your complaint will be acknowledged within 2 working days. 

What should I do if I have rats / mice / wasps nest in my property?
Linc Cymru don’t carry out any pest control services. You need to contact your local council to arrange this. When they have eradicated the infestation, you can call our contractors and they will arrange to block up the access area. However, if you live in Newport & Blaenau Gwent, you will need to contact a private contractor as your local council don’t have a pest control officer. When they have eradicated the infestation, you can call our contractors and they will arrange to block up the access area.
What should I do if my sink is blocked?

We recommend that you try using a sink & drain cleaner in the first instance.

If this doesn’t work you’ll need to call us to make the payment over the telephone then we will arrange for a plumber to attend.

There is a £50 charge, to be paid in advance, before our contractors can attend to clear blockages. If we find that the blockage is no fault of your own, the £50 payment will be refunded to you.

I want to make some improvements to my home. Will Linc make a contribution towards this?

We have a Self-Help scheme whereby Linc will contribute 50% of the cost, up to a maximum £500 towards the cost of home improvements. This does not include decoration. To apply for this scheme you’ll need to contact your maintenance officer with details of the work you wish to carry out, with an estimate of the costs. They will then contact you to confirm if we are able to assist.

To apply you'll need to write or email your maintenance officer with details of the work you wish to carry out, with an estimate of the costs.  They will then contact you to confirm if we are able to assist.

I’ve changed my name, can you amend my tenancy?

Certainly. We will need you to send us a copy of your marriage certificate / decree / deed poll and to confirm your new name in writing. 

My partner has moved in with me. What should I do?

Please provide us with their full name, date of birth and NI number, together with the date they moved in so that we can update our records.

My partner has moved in and I would like to add him/her onto my Tenancy?

Please provide us with their full name, date of birth and NI number, together with the date they moved in so that we can update our records.

They can’t be added to the tenancy until they’ve lived there for a minimum of 12 months.  If you contact us this time next year, your housing officer will arrange to visit you both to sign the relevant forms.

I’ve recently married and want to add my husband/wife to the tenancy.

Please provide us with a copy of your marriage certificate. Your housing officer will then make an appointment to visit you both to sign the documents for a joint tenancy.

My husband/wife/partner and I are separating. They are moving out – can I take them off the tenancy?

Has you partner moved out? Does your partner agree to sign over the tenancy?

If yes – We can arrange an appointment for your housing officer to come out for you both to sign the Assignment of tenancy papers. You will both need to be present for your partner to relinquish the tenancy to you. 

If no – We are unable to decide which joint tenant should leave and you will need to seek legal advice.

Can I buy my house?

There are a number of factors we need to check to determine whether you have the Right to Buy or Right to Acquire your property. Please get in touch with us so we can assist you further.

I’ve had a letter from you threatening me with eviction, what should I do?

Please contact us and we will put you in touch with the Rents Team who will assist you with this. 

How do I access my rent account online?

You can view your rent account here at My Tenancy.

If you haven't registered for this service, contact us and we will set this up for you. 

 

I have been threatened with homelessness. What do I do?

If you are threatened with homelessness, you will need to contact your local council and arrange an appointment with the Homelessness Officer.

I’m looking for housing. How can I get a house with you?

It all depends on where you want to live. For the Neath and Port Talbot area, please complete and submit one of our housing application forms. Please contact us to ask for our housing application form.

Otherwise, our homes are allocated through the common housing register administered by local councils. You will have to register directly with them for housing. Click here for more info