Service Charge Manager


Vacancy Overview

Salary: £35698.00 Per Annum
Closes: 3 December 2021

Service Charge Manager

Salary: £35,698

Location: Cardiff

Hours: 37 per week

Linc has an exciting new opportunity for an experienced Service Charge Manager to join the Finance team at Linc. As an organisation, Linc focuses on continual improvements of our processes and systems to make sure we are as efficient and effective as possible to meet internal and external customer needs.

At Linc, we believe in creating the right environment for people to flourish. The homes we build and the natural environments that support them contribute to improving people’s quality of life, and as a care provider we work with Local Authorities and the NHS to address the needs of our ageing population. We are a socially responsible business focused on building a prosperous and healthier Wales, a great place to live and work, now and in the future.

As Service Charge Manager you will be responsible for ensuring Linc continues to develop a transparent and trusted approach to the management of service charges on behalf of our customers. In this key position you will take the lead on service charge setting whilst liaising with Asset Management and People and Place colleagues to ensure all service charges are reviewed and applied correctly. The role will ensure that the design of buildings and services is accurately captured and reflected in proposed service charges.

You will be required to prepare the service charge data for communication, rent accounting system update, carry out monthly variance monitoring of all relevant expenditure against income charged and prepare account reconciliations for review.

The person:

  • Degree educated or equivalent
  • Knowledge of the affordable housing sector, in particular an expert understanding of leasehold and service charge issues alongside statutory responsibilities
  • Experience in dealing with variable service charges
  • Worked previously in a managerial position
  • Developing systems to support business in the management of service charges
  • Customer centric with good interpersonal skills to ensure that we continue to meet all of our customer and colleague expectations
  • Microsoft Excel to intermediate level

Why join Linc Cymru as a Service Charge Manager?

  • Agile working hours to suit your commitments including a mix of home working and office based working across different Linc Cymru sites
  • 26 days’ holiday + bank holidays increasing to 31 after 5 years’ service
  • Dedicated Learning & Development team to support with any training needs
  • Employee assistance programme - 24 hour/365 days telephone based support for employees and their families
  • Optional benefits including enhanced pension and healthcare

How to apply:

So, if you think you’ve got what it takes and are looking for a challenging role in a forward-thinking organisation, we want to hear from you! If you have any questions about the role of Service Charge Manager, please feel free to contact the team:

The advert will close at 23:45 on Friday 3rd December 2021. We reserve the right to close this vacancy when we are in receipt of sufficient applications.

So, don’t delay – apply today.

As an equal opportunities employer, Linc-Cymru is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Linc-Cymru.

We are aiming to improve the diversity of our workforce in Linc, specifically in Head Office roles. Therefore, if you consent to your diversity data being taken into consideration at the shortlisting stage and:

  • You meet the selection criteria for the role; and
  • You are from an ethnic background

You will automatically be shortlisted for the next stage in the recruitment process.

Contact the HR team

Freephone 029 2047 4715
Head Office Address


Housing Association

387 Newport Road


CF24 1GG