Our People

We are committed to recruiting and retaining the very best people throughout the organisation. We operate a value-based recruitment process that is fairly unique within the care sector, supporting our commitment to delivering high-quality person-centred care.

All new Care Assistants attend an assessment event involving four group activities and an individual test. The activities are designed to draw out key values and behaviours that Linc has identified as being a core requirement of staff working within our homes. The highly practical activities involve assisted eating, oral hygiene, communication and assisted walking and are all assessed against the core values and behaviours.

Once recruited, new employees undergo a robust induction programme working with an allocated ‘Mentor’ and undertake an extensive training programme. Mandatory training includes Dementia Awareness, All Wales Passport Moving and Handling, Safeguarding, Infection Control, Food Hygiene, First Aid, Fire Safety and Health and Safety. Employees experience a variety of learning methods, including e-learning, practical classroom workshops, reflective practice, supervised observations and on the job mentoring and coaching. Our regular in-house study days provide employees with the opportunity to learn new skills and best practice from visiting external health professionals. We ensure all employees are equipped with the knowledge to deliver a quality care service.

In addition to mandatory and best practice learning, professional development is encouraged. Every employee is given the opportunity to undertake Health and Social Care Apprenticeships and Leadership and Management development. Career development opportunities help us retain and motivate our employees.

Ongoing staff supervision and support

Our staff receive a comprehensive induction and training program when they join Linc and this continues with ongoing supervision, support and further training. We are committed to ensuring that all staff have the values and skills to provide an excellent standard of care to the people who live in our homes and their families. Our Learning and development budget is protected and used to enhance the skills and competence of our workforce to meet the needs of the people we care for.