06th July 2020

Our Repairs Service

Coronavirus (COVID-19)
Following an update from Welsh Government as well as clear guidance, we are now able to carry out some repairs in your home.

The safety of our customers and colleagues is our top priority. So, while we are keen to restart our repairs service, we will only be able to carry out external repairs and minor repairs inside your home.

The safety measures we will follow when visiting your home can be viewed in full here.

Minor repairs are those that can be carried out by just one individual and that can be completed in less than an hour. For example, repairs to kitchen cupboards, windows, or leaking taps.

If you are unsure whether your repair would fall into this category, please do get in touch with us. If we can, we will arrange an appointment for you, if we are not quite ready to complete your repair due to the size of the work required, we will take the details from you and stay in touch with you via text message. (Please ensure you provide us with your most up to date mobile number so that we can keep you updated.)

It is likely that we will see a very high demand for this service, this means our phone lines may be a little busier than normal, please do bear with us.

Thank you for your patience and understanding, we appreciate that this has been a challenging time for many, and we are pleased to be able to begin providing you with our services once again.

Share this post