20th December 2020
Our services during alert level 4
Coronavirus (COVID-19)
The Welsh Government has announced a new 4 tier alert system for Wales. All of Wales is now at alert level 4. Here's what you need to know about our services to our customers during this period.

Wales is in lockdown due to the high number of coronavirus cases circulating across Wales, and this will be reviewed by the 18 January.

A guide on the new 4 tier alert system can be found here.

What does this mean for our services, our extra care schemes and our nursing homes?

These are our current plans:

  • Repairs and Maintenance Service – No change to existing services. We will be undertaking essential repairs including electrical, heating, plumbing, adaptations and emergency carpentry jobs. External works will continue.
  • Visiting to our extra care schemes and our nursing homes – Visits will be paused for the duration of the lockdown.
  • Lettings – No change - these will continue.
  • Planned Maintenance Services – These will be paused for the duration of the lockdown.

If there are further changes to guidance, we will continue to update you. 

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