Nursing Home Visits

We have now received guidance from Care Inspectorate Wales and have carried out a thorough risk assessment in preparation for introducing indoor visits. The precautionary measures that will be in place for these visits exist to prevent the spread of Coronavirus (COVID-19). If a case were confirmed in one of our nursing homes, it would mean that home returning to lockdown and all visits having to cease for a period of 28 days; our measures are in place to prevent this. 

Indoor visits will commence from Monday 7 September. Please continue to read the below guidance which explains how these visits will be organised to ensure the safety of our residents.

Many of you have been able to enjoy outdoor visits with your relatives and we are keen for these to continue as they remain the preferred option for visits at this time. If an outdoor visit cannot be accommodated, then an indoor visit can be arranged.

There are a number of key things to consider if you would like to arrange an indoor visit. Firstly, they are by booking only. Please do not visit the home unless you have booked a visiting slot as you will be turned away.

To book, please contact us:

Penylan House: 02920 434839  

Capel Grange: 01633 258910

Ty Coch: 02920 747575

Visits will take place between Monday and Friday, we will let you know what days are available when you call to book. We are looking into facilitating weekend visits in the future, but for now, to ensure safety, we are only holding visits on designated weekdays. A 30-minute slot will be allocated for your visit.

We are asking each resident or family member to assign a primary and deputy visitor, which we will need confirmed. The primary and deputy visitor cannot be changed once they have been assigned, this helps to ensure infection control. Only one visitor is permitted per resident at a time, this means a primary and deputy visitor cannot visit together, they must book separate visiting slots to take place on different days.

To ensure that all residents have the time and safe space for a visit, there will be a maximum of two visits per week for each resident.

Visits will take place in a designated visitors lounge which can be accessed through a specified entrance. During your visit, we ask that you wear a face mask at all times, and we encourage all visitors to use the toilet prior to visiting, as there will be limited use of this facility.

Children and young people under 18 cannot join an indoor visit at present, though they can attend outdoor visits where we are able to accommodate a small number of under 18s.

Please note that pets are not allowed at any visits, this includes those held outside.  

Finally, please do not visit our nursing homes if you have recently been feeling unwell (have experienced a loss of sense of smell or taste, have a cough or a high temperature), you have travelled to another country and should quarantine, or you live with someone who is isolating through the ‘track, trace and protect’ system.

We understand that you and your relatives are looking forward to seeing each other and we recognise the importance of these visits for the wellbeing of our residents. The guidance we have put in place helps to ensure these visits are safe and enjoyable for all. These safety measures must be maintained to ensure we can continue to offer these indoor visits for our residents.

Thank you for respecting the safety measures that are so critical at this time, we look forward to arranging a visit for you.